Legal

Terms of Use

The terms governing your use of our app and website.

Last updated 2 June 2026

These Terms of Use govern your access to and use of the United Taxis Dumfries mobile application and website. By creating an account or using the Service, you agree to these Terms.

1. Description of Service

United Taxis Dumfries provides a digital platform that connects passengers with licensed taxi drivers for transportation services within Dumfries and surrounding areas. We act as a booking platform facilitating connections between passengers and drivers.

2. User Eligibility

You must be at least 16 years old to use this service. By using the app, you confirm that:

  • All information provided is accurate
  • You will use the service lawfully
  • You will not misuse or disrupt the platform

3. Account Registration

You are responsible for:

  • Maintaining the confidentiality of your account
  • Ensuring your contact details remain accurate
  • All activity under your account

We reserve the right to suspend accounts suspected of misuse.

4. Bookings and Fares

  • Fare estimates may be shown before booking confirmation
  • Final fares may vary due to distance, time, traffic, or waiting charges
  • Additional charges may apply where permitted by local regulations

Payment must be completed through approved methods within the app or as agreed.

5. Cancellations

Cancellation policies may apply depending on timing. Repeated misuse or excessive cancellations may result in account restrictions.

6. Driver Responsibility

Drivers are independent licensed taxi operators responsible for:

  • Vehicle safety
  • Driving standards
  • Compliance with local licensing regulations

United Taxis Dumfries is not responsible for the operational conduct of drivers beyond facilitating the booking platform.

7. Limitation of Liability

To the fullest extent permitted by law, United Taxis Dumfries shall not be liable for:

  • Delays caused by traffic or unforeseen circumstances
  • Loss or damage to personal belongings
  • Indirect or consequential losses

Nothing in these Terms limits liability for death or personal injury caused by negligence where prohibited by law.

8. Acceptable Use

You agree not to:

  • Use the app for unlawful purposes
  • Provide false booking information
  • Harass or abuse drivers
  • Attempt to interfere with the app’s security

Violation may result in account suspension or termination.

9. Intellectual Property

All content, branding, and software associated with the app are owned by United Taxis Dumfries and protected under applicable intellectual property laws.

10. Termination

We may suspend or terminate access if:

  • These Terms are breached
  • Fraudulent activity is suspected
  • Required by law

11. Governing Law

These Terms are governed by the laws of Scotland and the United Kingdom.

12. Contact

United Taxis Dumfries
01387 387382
hello@unitedtaxisdumfries.co.uk