Legal

Privacy Policy

How we collect, use and protect your personal data.

Last updated 2 June 2026

United Taxis Dumfries (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the United Taxis Dumfries mobile application and website (the “Service”).

1. Information We Collect

We may collect and process the following information:

A. Information You Provide

  • Full name
  • Phone number
  • Email address
  • Account login details
  • Pickup and drop-off addresses
  • Booking notes

B. Location Data

When you use our app, we collect real-time location data to:

  • Connect you with available drivers
  • Provide accurate pickup and drop-off services
  • Enable live ride tracking
  • Improve safety and service efficiency

Location data is collected only when necessary for active bookings or when the app is in use.

C. Payment Information

Payments are processed securely through third-party payment providers. We do not store full debit or credit card details on our servers.

D. Automatically Collected Information

  • Device type and operating system
  • IP address
  • App usage data
  • Crash logs and diagnostic data

2. How We Use Your Information

We use your personal data to:

  • Create and manage your account
  • Process and manage taxi bookings
  • Connect passengers with drivers
  • Process payments
  • Provide customer support
  • Improve app functionality and performance

3. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity – to provide taxi booking services
  • Legitimate interests – to improve and secure our service
  • Legal obligation – where required by law
  • Consent – where required (e.g., location permissions)

4. Data Sharing

We may share necessary information with:

  • Licensed drivers (to complete bookings)
  • Payment processors
  • IT service providers
  • Regulatory or law enforcement authorities (if legally required)

We do not sell or rent your personal data to third parties.

5. Data Retention

We retain personal data only for as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

When no longer required, data is securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational measures to protect your data against:

  • Unauthorized access
  • Loss or misuse
  • Alteration or disclosure

7. Children’s Privacy

Our service is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Information

United Taxis Dumfries
01387 387382
hello@unitedtaxisdumfries.co.uk